Website Terms of Use

1. About these terms

These Website Terms of Use govern your use of:

www.genesisutilities.co.uk

By using this website, you agree to these terms.

If you do not agree, you should stop using the website.

These terms govern use of the website. They are separate from any terms governing the supply of services by Genesis Utilities.

2. About us

Genesis Utilities is a trading name of:

Genesis UK (North West) Ltd

Registered in England and Wales.

Company number: 14182424
VAT number: GB 498 4097 32

Trading address:
Unit 6
Hoo Hill Business Park
Hoo Hill Lane
Blackpool
FY3 7HJ

Telephone: 0161 821 0070
Email: info@genesisutilities.co.uk

3. Information on the website

We aim to keep website information clear, accurate and up to date.

However:

• website information is general information;
• project requirements vary;
• utility-network requirements can change;
• third-party network operators may impose requirements outside our control; and
• website information should not be treated as a binding quotation, engineering design, statutory approval or contractual commitment unless expressly incorporated into a written agreement.

You should obtain project-specific advice before relying on information for construction or procurement decisions.

4. Quotations

References on the website to quotation times are service targets, not unconditional guarantees unless expressly confirmed in writing.

For standard enquiries where sufficient project information has been supplied, Genesis Utilities aims to provide a detailed written quotation within 7 working days.

More complex enquiries may take longer where, for example:

• additional information is required;
• a site assessment is required;
• third-party quotations are required;
• network information is required;
• drawings are incomplete; or
• the project requires specialist assessment.

Submitting the website enquiry form does not create a contract.

5. Services

The website describes services that may include:

• gas infrastructure;
• water infrastructure;
• electrical infrastructure;
• groundworks and civil engineering;
• meter alterations;
• utility feasibility studies; and
• multi-utility project coordination.

The precise scope available for any project will be confirmed separately.

Nothing on the website should be interpreted as a representation that every service is available in every location or circumstance.

6. Contractors and qualifications

Genesis Utilities operates an approved contractor verification process designed to ensure that contractors engaged for relevant utility works hold qualifications, competencies and accreditations appropriate to the activities they undertake.

References on the website to qualifications or accreditations applicable to approved contractors must not be interpreted as stating that Genesis UK (North West) Ltd itself personally holds every contractor-level registration unless expressly stated.

Network-specific requirements and authorisations depend on the scope and network involved.

7. No network-owner endorsement

References to:

• DNOs;
• IDNOs;
• gas distribution networks;
• water companies;
• utility operators; or
• industry bodies

do not imply sponsorship, endorsement, partnership or approval by those organisations unless expressly stated.

Names and marks belonging to third parties remain the property of their respective owners.

8. Intellectual property

Unless otherwise stated, intellectual-property rights in the website and its original content belong to Genesis UK (North West) Ltd or are used with permission.

This includes, where applicable:

• text;
• site design;
• graphics;
• branding;
• photographs;
• project imagery; and
• original documents.

You may view and print reasonable extracts for your own legitimate business or personal use.

You must not, without permission:

• reproduce substantial website content commercially;
• republish project photographs;
• use Genesis branding as your own;
• modify content to suggest endorsement;
• scrape the website for unlawful purposes; or
• exploit content in a misleading manner.

9. Project photographs

Project photographs displayed on the website are used to illustrate Genesis Utilities' project experience.

You must not copy, republish or commercially use those photographs without permission unless another legal right allows you to do so.

Photographs should not be interpreted as establishing particular project specifications, client identities, values or outcomes unless those details are expressly stated.

10. Acceptable use

You must not:

• interfere with the website;
• attempt unauthorised access;
• introduce malware;
• overload the service;
• circumvent security;
• submit fraudulent enquiries;
• impersonate another person;
• upload unlawful or malicious material; or
• use the website in violation of applicable law.

11. Uploaded documents

If you upload drawings or documents, you confirm that:

• you have authority to provide them;
• doing so does not unlawfully infringe third-party rights;
• the files do not contain malicious code;
• the information is relevant to the enquiry; and
• you will avoid providing unnecessary personal or confidential information.

Submission does not transfer ownership of your documents to Genesis Utilities.

You give us permission to use them as reasonably necessary to assess and respond to the enquiry and, where appropriate, deliver the relevant services.

12. Links

The website may contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of third-party sites merely because we link to them.

13. Availability

We do not guarantee that the website will always be:

• available;
• uninterrupted;
• error-free; or
• free from all technical vulnerabilities.

We may suspend or change parts of the website for maintenance, security or operational reasons.

14. Viruses

We take reasonable precautions but cannot guarantee that the website is completely free from viruses or harmful code.

You are responsible for using appropriate security measures on your own systems.

15. Liability

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

Subject to that:

• the website is provided principally for general information and enquiry purposes;
• project decisions should not be based solely on general website material; and
• any contractual liability connected with services will be governed by the applicable supply contract or quotation terms.

16. Privacy

Personal information is handled in accordance with our:

• Privacy Policy; and
• Cookie Policy.

17. Google Ads and external advertising

From time to time, users may reach this website through Google Ads or other advertising.

Advertising does not alter these terms.

Any advertisement should be read together with the relevant landing page and any project-specific quotation or terms.

If an advertisement and a subsequently issued formal quotation differ, the formal written quotation will govern the proposed scope and price, subject to applicable consumer law.

18. Changes

We may update these Website Terms of Use.

The version published on this page will apply to website use from its stated effective date.

19. Governing law

These terms are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to consumers in other parts of the United Kingdom.